We currently follow a No-return or exchange policy on our products. In case of significant transit damage/ different product received, please follow the instructions below. Write to us at pet360cares@gmail.com with the email subject “Transit Damage” or “Different Product” (as the case may be). This mail is to be raised within 2 days of the product delivery. Mention Order ID and send three clear photographs stating your case. Once our team completes case assessment, we will either offer you a repeat purchase (free of charge) or store credit, in accordance with our policy.

*In case you need support in choosing the right product, feel free to reach out to us via Facebook or Instagram. We want to make your PET360 experience delightful!

**In case of transit damage/ different product, the free repeat purchase, if offered, is a one-time event. In subsequent cases from same customer, charges may be imposed as per company discretion.

Requests under “Transit Damage” or “Different Product” will not be accepted in the following circumstances:

• If request is initiated after 2 business days of order delivery
• Product is used or altered
• Product is damaged due to misuse/overuse by the customer
• Photographs do not clearly show all product components & delivery packaging including invoice/ labels
• Items are purchased on specially discounted price or coupons

In case store credit is provided to you in the above circumstances, we would prefer the new order to be placed immediately. In special cases, we can extend store credit upto a period of 30 days.

Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on pet360cares@gmail.com

We keep a sharp eye on our goods and are careful not to stock or ship damaged products or those that have passed their expiry date. In such cases, please do get in touch with us on pet360cares@gmail.com within 24 hours of your delivery.