Refund policy

Returns

We currently follow a No-return or exchange policy on our products. In case of significant transit damage/ different product received, please follow the instructions below. Write to us at pet360cares@gmail.com with the email subject “Transit Damage” or “Different Product” (as the case may be). This mail is to be raised within 2 days of the product delivery. Mention Order ID and send three clear photographs stating your case. Once our team completes case assessment, we will either offer you a repeat purchase (free of charge) or store credit, in accordance with our policy.

**In case of transit damage/ different product, the free repeat purchase, if offered, is a one-time event. In subsequent cases from same customer, charges may be imposed as per company discretion.

Requests under “Transit Damage” or “Different Product” will not be accepted in the following circumstances:

If request is initiated after 2 business days of order delivery

Product is used or altered

Product is damaged due to misuse/overuse by the customer

Photographs do not clearly show all product components & delivery packaging including invoice/ labels

Items are purchased on specially discounted price or coupons

 

Cancel

Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on pet360cares@gmail.com